Updated 7/18/2016 - Tutor Charlotte Policies, Practices, Guidelines, and Rules:
There is absolutely no refund once academic tutoring and supplemental education has begun either online or in-person or after the parent and or student is emailed the passwords to the Tutor Charlotte website.
The No Refund Policy Form must be completed, signed, and returned to the office of Tutor Charlotte Inc. by fax, email, mail, or delivered in-person before online or in-person academic tutoring will begin.
In addition, the Student Informational Form must be completed and filed with Tutor Charlotte's master tutor before academic online or in-person tutoring may begin along with the student's user name and password to PowerSchool.
Payments made by debit or credit card are secure through PayPal. No debit or credit card information is kept by Tutor Charlotte Inc, its owner, Dr. Kevin L. Powell, or the Michigan Administration Inc.
The master tutor will be paid in advance through the Tutor Charlotte website by debit or credit card, or by check mailed to or given in person to the master tutor, or paid in cash in person between the 1st and 10th of every month unless specifically exempted. A receipt for payment will be sent to the payee by email within 48 hours of payment. The invoice sent to the payee is also considered a receipt once proof of payment is received by Tutor Charlotte Inc. or the master tutor through Paypal.
Personal checks must come from a North Carolina bank and must be made out to: Kevin L. Powell.
A returned check will result in the following:
Termination of all academic services.
A charge of $40.00 will be added to the student's account and academic services will not begin until all financial obligations are paid in full.
Payment Policies and Fees
All academic programs are "Pay-as-go" month to month. This means there is no obligation to continue academic tutoring and there is no contract to sign.
The 30 day period for all academic programs begins with the first online or in-person tutoring session and payment will be due 30 days from the first online or in-person tutoring session. Example: Your student starts academic tutoring on October 3rd. Therefore, your next payment is due November 3rd.
After the first month of tutoring, you will receive your next "Sales Invoice" for academic tutoring services to continue for another month. We try to send you the "Sales Invoice" 1-7 days before the due date. Payment is due within 24 hours after the due date. Failure to pay within 24 hours after the due date will result in the expiration of the password to the Tutor Charlotte website. All academic tutoring will then end and any scheduled appointments will be immediately cancelled.
In Programs II, III, IV, and V, the "in-person hours" DO NOT ROLLOVER TO THE NEXT payment period. You must use all the hours you paid for within the 30 day payment cycle or the hours will be lost.
An additional 6 hours of in-person tutoring may be purchased for $8.00 per hour.
Appointment Request Policy
You must make your appointment requests 24 hours in advance of the appointment or before midnight for an appointment the next day.
No appointment requests will be approved if not made 24 hours in advance or before midnight for an appointment the next day.
Appointment requests are on a first come first served basis, but are also given based on the difficulty of the subject matter, the student's previous willingness to do Tutor Charlotte homework, study habits, and academic needs.
The number of one on one online tutoring sessions given to a student in a 30 day period depends on the program. No academic work is required to received the one on one online tutoring purchased in the program, but continued refusal to do enough academic work to justify our cost and the parent's cost will result in a reduction of online tutoring.
Program I students receive 4 online tutoring sessions per month.
Program II students receive 4 online tutoring sessions per month.
Program III students receive 6 online tutoring sessions per month.
Program IV students receive 8 online tutoring sessions per month.
Program V students receive 12 online tutoring sessions per month.
Online tutoring time is allotted based on our formula which calculates the amount of academic work done by the student, achievement, and program. Specifically, assigned and completed academic work by the student will result in the following:
1 SAT Vocabulary Quiz (100 words) completed with 95% or better. = One online tutoring session.
2 Vocabulary Quizzes completed with 95% or better. = One online tutoring session.
5 completed English Grammar Worksheets. = One online tutoring session.
5 completed Mathematics Worksheets. = One online tutoring session.
5 Practice Quizzes completed with 95% or better. = One online tutoring session.
New appointment requests for the week beginning every Monday must be made after 8:00 p.m. Sunday.
Any appointment requests for the new week made before 8:00 p.m. Sunday will not be accepted.
Please review the schedule before you make appointment requests.
The new schedule is published on Mondays between the hours of 7:00 a.m. and 9:00 a.m.
Check the schedule first! It will be updated through the week as new requests come in.
A minimum of 1 hour per week (two 30 minute tutoring sessions) in online tutoring must be completed by every student unless there is an exemption for these reasons:
The student has 92% or better in the subject being tutored.
The parent specifically expresses an exemption for a particular week by email.
Failure to complete a minimum of 1 hour of online tutoring per week will result in a mandatory 6-hour invitation to tutoring at a cost of $20.00 for the first incident and termination of services for the second incident.
You may have only one tutoring session per 24 hours with the exception of the "Blue Classrooms."
There is no tutoring on public holidays.
Online tutoring sessions can be as little 5 minutes up to 90 minutes per session and the duration of the tutoring session is at the sole discretion of the master tutor.
The only subjects that can be tutored online is Mathematics, Geometry, Algebra, and English. Other subjects are tutored during in-person tutoring.
In-person one on one tutoring sessions are 2 hours minimum to 4 hours maximum.
The parent and or student can not schedule a 6 hour invitation to tutoring or any tutoring session for more than 4 hours.
The master tutor will call the student for his or her online appointment within three minutes of the published appointment time.
If the master tutor does not call you within three minutes of your online appointment time or you fail to answer the phone call for any reason, call the master tutor no more than 7 minutes after your appointment time.
Your tutoring session is considered a missed session 7 minutes after your appointment time if you do not call the master tutor for your online appointment.
A missed online tutoring session will result in a charge of $3.40 to the student's account.
Missed in-person tutoring sessions will be deducted from the student's account unless cancelled 72 hours in advance of the scheduled appointment.
There will be NO CHANGES to the published schedule within 24 hours of the scheduled in-person tutoring session without a $5.46 charge to the student's account.
If you cancel an in-person tutoring session 72 hours or less before the scheduled session, it cost Tutor Charlotte funding. The hours will still be deducted from your student account period.
When making your appointment requests, you must state the concept(s) to be covered during the tutoring session.
Failure to state the concept(s) to be covered during the tutoring session will result in one of the following:
Rejection of the appointment request.
The master tutor will tutor your student on his or her weakest concept.
The master tutor will tutor your student on his or her last academic assessment.
The master tutor will do academic assessments of your student.
Master Tutor Vacation Time Policy and Information.
Permanent and Temporary Termination of Academic Tutoring and Supplemental Education
Tutor Charlotte reserves the right to cancel and or discontinue academic tutoring and supplemental education to a student for any of the following reasons:
Verbal or physical abuse of the master tutor online or during in-person tutoring will result in permanent termination of academic tutoring and supplemental education.
Verbal or physical abuse of another Tutor Charlotte student online or during in-person tutoring will result in permanent termination of academic services and educational services.
A student's refusal and or failure to comply and perform to the academic and behavior standards of Tutor Charlotte as directed by the master tutor can will result in the student being permanently or temporarily dropped from the subsidized academic tutoring program and supplemental education program.
Nonpayment of the monthly academic fees and any other assessed fees for academic tutoring and supplemental education on the payment due date will result in temporary termination of all academic services and supplemental education.
A student repeatedly missing approved online and or in-person tutoring sessions will be dropped from their program.
The student has been absent from Tutor Charlotte for a period of 14 days or more will be dropped from their program and a student on the waiting list will be enrolled. You must request a 14 day hold on your student's account if you know your student is not going to do tutoring for a period of 14 days or more.
PowerSchool User Name and Password and other Requirements for Academic Tutoring and Supplemental Education
Charlotte-Mecklenburg School students and those students who have "PowerSchool" must submit their user name and password to the master tutor so the master tutor may monitor their academic progress, make adjustments to academic tutoring and supplemental education, and report to their parents during the school year.
The purchase of a recommended hardcover textbook is mandatory for all students doing General Mathematics, Algebra, Geometry, Pre-calculus, and Advance Functions and Modeling and English. The cost for any English Grammar, General Mathematics, Algebra, Geometry, Precalculus, and Advance Functions and Modeling are $17.00-$34.00 each.
Program Availability-Since there are a limited number of available student slots for high quality low cost subsidized academic tutoring and supplemental education, currents students must demonstrate a need for academic tutoring in order to remain in a Tutor Charlotte subsidized program. The need is based on the following:
The student's grade in the subject(s) is less than 93% currently or in the previous 6 continuous months.
The student has failed the subject(s) previously in the last school calendar year.
The student has a verifiable learning disability such as ADD or ADHD.
The student is a gifted student in need of supplemental education.
The student is preparing for a standardized test or state exam.
The student is in need of supplemental education in order to keep pace with a specific curriculum or subject.
Tutor Charlotte and the master tutor will determine when a student is no longer in need of academic tutoring and supplemental education.
When a determination is made that a student is no longer in need of academic tutoring and supplemental education, the student will be dropped from the Tutor Charlotte subsidized program.
The conditions under which a student will be dropped from the Tutor Charlotte subsidized program is as follows:
The student's grade in the subject(s) is above 93% consistently for 90 days.
The student has successfully passed a standardized test and or exam.
The student has successfully completed the supplemental education in the subject being tutored.
Required Academic Performance for Academic Excellence and continued subsidized academic tutoring and supplemental education.
All students of Tutor Charlotte in grades 4-12 must write in cursive when doing any written work for the master tutor Dr. Kevin L. Powell.
If a student does not know how to write in cursive, the master tutor will begin these lessons during the first week of academic tutoring and supplemental education and it is an automatic requirement.
All students of Tutor Charlotte in grades 4-12 who are doing in-person academic tutoring must complete "Set Theory and Logic" for reading comprehension: Set Concepts, Subsets, Venn Diagrams, and Set Operations, Statements and Logical Connectives, Truth Tables for Negation, Conjunction, and Disjunction, Truth Tables for the Conditional and Biconditional, Equivalent Statements, and Symbolics Arguments in the first 120 days of academic tutoring and supplemental education.
The master tutoring will schedule mandatory or optional 6 hour "Invitation to Tutoring" sessions at a cost of $20.00 for the study of "Set Theory and Logic" at least once every 60 days.
All students of Tutor Charlotte in grades 4-12 who are doing General Mathematics, Prealgebra, Algebra, Geometry, Precalculus, and Advance Functions and Modeling will be taught their present grade level in the subject, in addition to one grade level below and one grade levels above their current grade level.
Those students who show an aptitude for mathematics will be directed for testing and directed study under the master tutor.
There are two types of academic learning help provided by Tutor Charlotte.
August 1-November 30th-Help with homework and explanation of student's homework and the concepts connected to the student's homework in preparation for a quiz, test, and or exam. The master tutor will only lecture on the homework done by the student or lecture the student on the concepts the student will be tested on in school. The master tutor will assign and suggest academic work to be done by the student to improve the student's academic performance public or private school.
Lecture and Teaching-Supplemental Education means the master tutor takes the place of the teacher and teaches your student the subject under directed practice from January 1st-July 31st each year. The master tutor will assign and suggest academic work to be done by the student to improve the student's academic performance public or private school. The student may be given unlimited hours of online tutoring based on the amount of work done by the student.
Mandatory Invitation to Tutoring Policy
Tutor Charlotte and the master tutor, Dr. Kevin L. Powell, emphasizes academic discipline as one of the means to academic success.
The master tutor will issue to your student a mandatory 3-6 hour invitation to tutoring to be completed by the student on either a Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and or Sunday when one or any of these conditions apply:
The student demonstrates poor behavior in school during school hours or during online or in-person academic tutoring.
The student demonstrates consistent poor academic performance in school or during in-person tutoring.
The student needs extra academic help to pass their next quiz, test, or exam in school.
The student has a grade of less than 85% or a grade less than a "C" in a core subject being tutored.
The student is consistently refusing to complete practice work assigned or designed by the master tutor to pass their next quiz, test, or exam.
The student has not brought their textbook to in-person tutoring.
The student has consistently not completed the assigned academic work given by the master tutor on their web page or sent to their email or parent's email.
No in-person academic tutoring sessions will be approved until the mandatory invitation to tutoring is complete.
"Mandatory" means the student must complete the requirements of the invitation to tutoring.
The cost of each mandatory "Invitation to Tutoring" is $20.00 which must be paid in cash at the beginning of the tutoring session or may be paid online $20.91 under any "Academic Program" on the Tutor Charlotte Website. Any completed invitation to tutoring without payment will result in the student password being immediately revoked until payment is made.
The parent will decide the duration of each invitation to tutoring, and the student may come late and leave early, but a minimum of 3 hours must be done.
The times for weekday invitations Monday, Tuesday, Wednesday, Thursday, Friday are as follows:
2:00 p.m. - 10:00 p.m.
The times for weekend invitations Friday, Saturday, and Sunday are as follows:
8:00 a.m. - 2:00 p.m.
9:00 a.m. - 3:00 p.m.
12:00 p.m. - 6:00 p.m.
1:00 p.m. - 7:00 p.m.
2:00 p.m. - 8:00 p.m.