Appointment Request Policy
(Updated January 1, 2023)
You must make your appointment requests 24 hours in advance of the appointment or before midnight for an appointment the next day.
No appointment requests will be approved if not made 24 hours in advance or before midnight for an appointment the next day.
New appointment requests for the week beginning every Monday must be made after 8:00 p.m. EST Sunday.
Any appointment requests for the new week made before 8:00 p.m. EST Sunday will not be accepted.
Please review the schedule before you make appointment requests.
If you do not make appointment requests by 11:00 a.m. EST on Mondays, the master tutor will put the student on the schedule based on the prior week’s schedule or available time on the schedule.
The new schedule is published on Mondays between the hours of 7:00 a.m. and 11:00 a.m. EST. The master tutor will email and or text the schedule to the student and or parent each Monday.
Check the schedule first! It will be updated throughout the week as new appointment requests come in.
You may have only one tutoring session per 24 hours with the exception for the "Blue Auditorium Classrooms."
There is no tutoring on public Federal holidays.
Appointment requests for 1 on 1 online tutoring are on a first come first served basis, but are also given based on the difficulty of the subject matter, the student's previous willingness to do Tutor Charlotte homework, study habits, and academic needs. When making your appointment requests, it is a request. This does not mean you are on the schedule for academic tutoring. You are requesting the master tutor give time to the student.
Online one on one tutoring time is allotted based on our formula which calculates the amount of academic work done by the student to improve their academic grades in public or private school, student’s academic needs, the student’s program, and availability on the schedule.
Academic work can the required of the student as a prerequisite for an appointment request approval for one on one online tutoring. If academic work is required, then the student must complete the academic work in order for the appointment requests to be approved. If academic work is required of the student, and the student does not complete the required academic work, the master tutor can deny the appointment requests, or approved the appointment requests by allowing the student into a classroom with up to 3 other students.
If a parent or student request a time already taking by another student, it is the sole discretion of the master tutor to decide if he will give academic instruction to more than one student at the same time. In most cases, the master tutor will either reject the appointment requests, move the appointment requests to the next available slot on the schedule, or accept the appointment requests.
Online tutoring sessions can be as little 5 minutes up to 120 minutes per session and the duration of the tutoring session is at the sole discretion of the master tutor.
Online tutoring is Monday through Thursday from 8:00 a.m. to 10:00 p.m. EST, Saturday, and Sunday 8:00 a.m. to 6:00 p.m. EST. during the school year August 27th to June 12th. Online tutoring is Monday through Thursday from 8:00 a.m. to 9:00 p.m. EST, Saturday, and Sunday 8:00 a.m. to 6:00 p.m. EST. during the summer June 12th to August 26th.
The maximum number of one on one online tutoring sessions given to a student in a 30-day period depends on the program and the curriculum chosen by the parent for the student, and the financial funds available to Tutor Charlotte each quarter.
If academic work is required to receive the one on one online tutoring purchased in Programs I, II, III, and IV.
Program I students receive 4 thirty minute online tutoring sessions per week.
Program II students receive 4 thirty minute online tutoring sessions per week.
Program III students receive 6 thirty minute online tutoring sessions per week.
Program IV students receive 6 thirty minute online tutoring sessions per week.
The master tutor will call the student for his or her online appointment within three minutes of the published appointment time when the student makes an appointment request, and the appointment request is approved and published.
If the master tutor does not call you within three minutes of your online appointment time or you fail to answer the phone call for any reason, call the master tutor no more than 7 minutes after your appointment time.
Your tutoring session is considered a missed session 7 minutes after your appointment time if you do not call the master tutor for your online appointment or appear in the classroom.
If the master tutor misses a tutoring session or if Tutor Charlotte is closed due to technical problems, internet or website being down, or electricity outage, Tutor Charlotte will make up the tutoring session by moving the due date for the next invoice on the student’s account allowing the student to re-capture a missed tutoring session, or the student will be given a make-up session at an agreed time.
If the master tutor puts a student on the schedule without an appointment request, the master tutor cannot call the student for the appointment. But the master tutor may email the proposed schedule to the student and or parent.
A minimum of 2 hours per week (four 30-minute tutoring sessions) in online tutoring must be completed by every student unless there is an exemption for these reasons:
The student has 95% or better in the subject being tutored.
The parent specifically expresses an exemption for a week by email by 7:00 a.m. Monday.
We are closed on U.S. Federal Holidays in addition to the following days:
New Year’s Eve (December 31)
New Year's Day (January 1)
Birthday of Martin Luther King, Jr. (Third Monday in January)
Inauguration Day (January 20, every 4 years following a presidential election)
Washington's Birthday (Also known as Presidents Day; third Monday in February)
Memorial Day (Last Monday in May)
Juneteenth National Independence Day (June 19)
Independence Day (July 4)
Labor Day (First Monday in September)
Columbus Day (Second Monday in October)
Veterans Day (November 11)
Thanksgiving Day (Fourth Thursday in November)
Christmas Eve
Christmas Day (December 25)
Office Hours: 8:00 a.m. - 3:00 p.m. M-F or anytime on the weekend.
Hours of Tutoring Operations Eastern Standard Time:
Monday 8:00 a.m. to 10:00 p.m.
Tuesday 8:00 a.m. to 10:00 p.m.
Wednesday 8:00 a.m. to 10:00 p.m.
Thursday 8:00 a.m. to 10:00 p.m.
Friday Closed
Saturday 8:00 a.m. to 6:00 p.m.
Sunday 8:00 a.m. to 6:00 p.m.
